by mkdirEvery reply is read, drafted, and then waits for you.
One inbox across every mailbox. Each inbound message is matched to the lead and the sequence that produced it, classified, and answered in draft. The draft sits in a queue. Approve and it goes; edit and your version goes; do nothing and nothing happens.
Handled automatically is where out-of-office, unsubscribe and dead-address replies go. They are recorded, filed, and never counted as a person replying.
What a reply can be, and what happens to each.
A draft is written from what the account knows about them. On approval it goes out in-thread and an opportunity opens with the thread attached.
Answered in draft from the knowledge base. If the base does not cover it, the draft says so rather than inventing an answer.
Drafted for a person to weigh, never auto-closed. You decide whether it is a no or a not-yet.
The return date is extracted. The lead is parked until then and resumed inside the campaign a person already launched. Anyone named as covering is captured as a suggested contact.
The named replacement, if any, becomes a suggested contact. Nothing is sent to them and no credit is spent until you approve the enrolment.
Honoured immediately and added to the do-not-contact list, whether or not you uploaded one.
Shown as unclassified. Not guessed into a bucket to keep the numbers tidy.
Four things you can do to a draft. Silence is not one of them.
Each queued reply shows the message you sent, the reply that came back, and the draft with a confidence tag. Low confidence is shown as low confidence.
Guarded before it leaves: a draft carrying a repeated greeting or an unresolved merge token is refused at send time, on both send paths. A repeated signature is flagged rather than refused, because a quoted sign-off and a real one look alike and a false refusal costs a real reply.
Interested becomes an opportunity. Away becomes a date. Referred becomes a contact.
| Tab | Columns | What it is for |
|---|---|---|
| All | Contact · Company · Stage · Source · Heat · Last activity | Stages: new, meeting booked, completed, won, lost, transferred out. Heat is a three-bar score; when it cannot be computed it is a dash. |
| Waiting on us | Contact · Company · Waiting since · Heat | The ones where the last word was theirs. |
| Out of office | Contact · Company · Back on · Days left · Status | Waiting, reminded, done or dismissed. A delay, not a dead end. |
| Suggested contacts | Named contact · Named by · Source · Status | Covering while away, referred by the prospect, or left the company. Captured is not enrolled: you approve each one. |
Counting rule: a reply is one distinct person with at least one genuine inbound message. Automated replies are shown as their own number beside it, never folded in. See Campaigns & results.
Put a person on every send, without slowing the send down.
The queue is the whole job. Most mornings it is a handful of decisions.